Frequently Asked Questions
Your guide to seamless wireless audio solutions
What is the standard shipping timeframe for my order?
Most orders are processed within 24 hours. Domestic shipping typically takes 3-5 business days, while international delivery can range from 7-14 business days depending on the destination.
Does Avantree offer a warranty on its electronic products?
Yes, all Avantree products come with a standard 12-month warranty. You can extend this to 24 months by registering your product on our official website within 30 days of purchase.
What is your return policy for open-box items?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return it in its original packaging for a full refund, provided the item is in like-new condition.
Are Avantree Bluetooth transmitters compatible with all headphone brands?
Our transmitters are designed with universal Bluetooth standards and are compatible with 99% of Bluetooth headphones on the market, including Sony, Bose, and Apple.
How do I troubleshoot audio delay or lip-sync issues?
To eliminate audio lag, ensure both the transmitter and your headphones support the aptX Low Latency codec. Check your device settings to ensure the correct audio output format is selected.
Which payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay for a secure checkout experience.